- Chris Lunn, Head of Communications chatting with a member
Hey there
What a glorious weekend it was here in London…..and yet even with the incredible sunshine there still was an impressive attendance at the Allergy and Gluten Free show!
The MedicAlert team exhibit at the show every year and this was one of the best so far. What really makes it so worthwhile for us going to an event like this is the opportunity it offers us to actually meet our members and hear how our service affects their lives.
Over 20% of our MedicAlert members are affected by severe allergies so it really is a worthwhile event for us to catch up with member queries and show them what we have going on. Over the 3 days different members of our communications, membership services and medical teams took turns manning the stand and dealing with queries.
We got some great feedback on our new charm range and even more ideas about what members want to see from us in the future! We really do love getting members feedback on the emblems and the service so if you ever have a suggestion, please be sure to get in touch by emailing communications@medicalert.org.uk
The Allergy show also gives us the chance to have face-to-face discussions with some potential members and as ever we were surprised by just how broad the range of their queries can be!
We had a lot of people this year raising the issue of electronic healthcare records with us after recent concerns about the security of the NHS Summary care records. We were very happy to provide the MedicAlert response to the summary care record and explain how MedicAlert is still the tried and tested way of ensuring that an individual’s medical conditions are made known in an emergency. We are always happy to take on members without a serious medical condition that simply want to know their information is being held securely in case of an emergency-in fact, we have number of members using it in this way already.
Overall it was a great weekend and a very successful experience for our team. We’ll be back next year!
Take care,
Roisin
Marketing & Communications Manager
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